Comcast Phone Support...

Let me transfer you. (Smile).

No!!!!!!!!

I signed up for high speed internet over the internet, before I moved here. www.comcastoffers.com had a good deal (I thought). 19.99 for 6 months and a free modem after rebate. Not yet at least. I got the modem and I got the service but I'm being billed for a $3 modem rental even though I didn't get the modem from them. And I already paid for it and haven't got the rebate yet. What kind of bad tracking system do they have that they don't know if they sent me a modem or not?

So I figured I'd just call and have them take it off my bill right. Wrong. I have to go in to a service center, show them my bill and my invoice from the modem, etc. That's after I spent 45 min on the phone. Most of which I was on hold or getting cut off.

It started out fine. I called, when thru their phone menu, got a person, explained my problem. That's when it started. "Let me transfer you," she said. Like it would be so simple. So she "transfers" me and I end up on hold again for an extended period of time, abruptly ending when I'm cut off and told my call has been dropped and I need to call back. So I do. I call back, go thru the phone menu again. This time I choose the sales option cause that's where the last girl said I was being transferred to. So I'm on hold waiting for someone to answer and suddenly the music goes off I hear a few beeps and, "Hello?" The voice of an 8 yr old girl is on the other end. What? "Um, yeah, is this comcast?" "Hello?", she says again. "Yeah, this isn't comcast is it?" "No," she says. "Sorry," click... Huh?

And I dial again. By this time the music their playing is sooooooooooo annoying. And they have these recordings that keep repeating themselves. But you can't mute them or ignore them cause at any moment your "real person" could answer. The one you've been waiting for, the one that can acutally help you. So I'm on my way thru the menu again. Anticipating the question and the number to push. It's going well and then - oops! Pushed the wrong button. How do I go back in the menu? I'll try *. That works on my cell phone. Nope I guess not. I push a few more buttons frantically and then here an automated voice come on telling me it was transferring me to a customer service agent and there would be an approx. 5 minute wait. Lovely. I don't even know if I'm going to the right department now. So I end up with someone in "Video" and explain my problem and he says no problem, he can transfer me. Great! Perfect. I've had such great luck with transfers. Please, by all means. Go right ahead.

More on hold music. This time not so bad. Some oriental sounding, somewhat soothing stuff. All good except for the annoying girl who keeps interrupting the music to tell me how to download something of their website. Please. Shut. Up. I don't want to download your program. And if I did I wouldn't need to hear about it 4 times. It just gets annoying.

Why can't they have options for waiting in silence. Ok, so then you might not know if you've been cut off. But how about choose your own music. Or listen to their offers but not the same damn ones over and over till you hate whatever their offering. Maybe they should play these recordings to terrorists that they're trying to get information out of. After a while they'd just give it all up, just so they would stop playing the recordings.

So this transfer actually worked! I got a person, explained my problem, got put on hold. Then he comes back and tells me that I have to take everything down to my local office. Nice. Why couldn't the first girl have told me that? Why?

Oh well, I guess I have some interesting conversation for the dinner party on Sunday.